US airlines set cancellations record

BTN News
Thursday, 19 January 2017

US airlines report they cancelled 0.29 per cent of their scheduled domestic flights in November 2016, the lowest for any of the 263 months with comparable records beginning in January 1995, and below the previous low of 0.33 per cent in September 2016, according to the Air Travel Consumer Report (ATCR).  The reporting carriers cancelled 1.0 per cent of their flights in both November 2015 and October 2016.

In addition, the US carriers reporting mishandled baggage data posted a mishandled baggage rate of 2.02 reports per 1,000 passengers in November, the lowest rate since mishandled baggage reporting started in 1987.  The previous low rate was 2.06 in October 2016.  The November 2015 rate was 2.53.

The reporting carriers posted an on-time arrival rate of 86.5 per cent in November 2016, an improvement over both the 83.7 per cent mark in November 2015 and the 85.5 per cent on-time rate in October 2016.

Complaints

In November, the US Department of Transportation received 1,020 complaints about airline service from consumers, down 21.8 per cent from the total of 1,305 filed in November 2015 and down 19.5 per cent from the 1,267 received in October 2016.

The report also contains a tabulation of complaints filed with DoT in November against airlines regarding the treatment of passengers with disabilities.  The Department received a total of 73 disability-related complaints in November, down from both the 96 complaints received in November 2015 and the 79 complaints received in October 2016.

Discrimination

In November, the Department received 14 complaints alleging discrimination – five complaints regarding race, two complaints regarding national origin, one complaint regarding colour, three complaints regarding religion, and three complaints regarding sex.  This is an increase from both the total of six recorded in November 2015 and the eight recorded in October 2016.
All complaints alleging discrimination are investigated to determine if there has been a violation(s) of the passenger’s civil rights.

US airlines set cancellations record

BTN News
Thursday, 19 January 2017

US airlines report they cancelled 0.29 per cent of their scheduled domestic flights in November 2016, the lowest for any of the 263 months with comparable records beginning in January 1995, and below the previous low of 0.33 per cent in September 2016, according to the Air Travel Consumer Report (ATCR).  The reporting carriers cancelled 1.0 per cent of their flights in both November 2015 and October 2016.

In addition, the US carriers reporting mishandled baggage data posted a mishandled baggage rate of 2.02 reports per 1,000 passengers in November, the lowest rate since mishandled baggage reporting started in 1987.  The previous low rate was 2.06 in October 2016.  The November 2015 rate was 2.53.

The reporting carriers posted an on-time arrival rate of 86.5 per cent in November 2016, an improvement over both the 83.7 per cent mark in November 2015 and the 85.5 per cent on-time rate in October 2016.

Complaints

In November, the US Department of Transportation received 1,020 complaints about airline service from consumers, down 21.8 per cent from the total of 1,305 filed in November 2015 and down 19.5 per cent from the 1,267 received in October 2016.

The report also contains a tabulation of complaints filed with DoT in November against airlines regarding the treatment of passengers with disabilities.  The Department received a total of 73 disability-related complaints in November, down from both the 96 complaints received in November 2015 and the 79 complaints received in October 2016.

Discrimination

In November, the Department received 14 complaints alleging discrimination – five complaints regarding race, two complaints regarding national origin, one complaint regarding colour, three complaints regarding religion, and three complaints regarding sex.  This is an increase from both the total of six recorded in November 2015 and the eight recorded in October 2016.
All complaints alleging discrimination are investigated to determine if there has been a violation(s) of the passenger’s civil rights.