Jetstar panned in watchdog survey

BTN News
Sunday, 30 April 2017
Australia-based Jetstar has been ranked the worst airline in the world and Dubai-based Emirates the best by consumer groups including Choice.
Jetstar was penalised for long delays and adding charges to on-line bookings, with more than one in three of its passengers (37.2 per cent) saying they had experienced flight delays and an average wait of four hours after the scheduled departure time.
 
Consumer watchdog Choice and 10 other groups surveyed about 11,000 people from Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain to achieve the results, which Jetstar has questioned.
 
Jetstar was awarded one star out of five for overall satisfaction, its comfort rating was 4.51 and its web site transparency score was 4.81. Its overall satisfaction rating was 6.01.
 
"There are a lot of holes in this latest Choice survey, including leaving out our main competitor Tiger because they didn't collect enough responses, so the veracity of the report is questionable," a Jetstar spokesperson said.
 
"Choice seem to enjoy criticising airlines without understanding the safety standards we operate to or recognising the role of low cost carriers in making travel more affordable for millions of Australians."
 
Choice head of media Tom Godfrey said Jetstar needed "to clean up its act".
 
Survey criteria included punctuality, checking in, boarding, treatment by staff, comfort, meals, safety and value for money.

Jetstar panned in watchdog survey

BTN News
Sunday, 30 April 2017
Australia-based Jetstar has been ranked the worst airline in the world and Dubai-based Emirates the best by consumer groups including Choice.
Jetstar was penalised for long delays and adding charges to on-line bookings, with more than one in three of its passengers (37.2 per cent) saying they had experienced flight delays and an average wait of four hours after the scheduled departure time.
 
Consumer watchdog Choice and 10 other groups surveyed about 11,000 people from Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain to achieve the results, which Jetstar has questioned.
 
Jetstar was awarded one star out of five for overall satisfaction, its comfort rating was 4.51 and its web site transparency score was 4.81. Its overall satisfaction rating was 6.01.
 
"There are a lot of holes in this latest Choice survey, including leaving out our main competitor Tiger because they didn't collect enough responses, so the veracity of the report is questionable," a Jetstar spokesperson said.
 
"Choice seem to enjoy criticising airlines without understanding the safety standards we operate to or recognising the role of low cost carriers in making travel more affordable for millions of Australians."
 
Choice head of media Tom Godfrey said Jetstar needed "to clean up its act".
 
Survey criteria included punctuality, checking in, boarding, treatment by staff, comfort, meals, safety and value for money.