Qantas 'promises to be good' as part of regulator deal
- BTN News
- Tuesday, 07 May 2024
Australia's Qantas Airways will pay A$120 million to settle a lawsuit with the Australian Competition and Consumer Commission (ACCC) for selling tickets on already-cancelled flights.
The figure covers A$20 million shared among more than 86,000 customers who booked tickets on the so-called ghost flights and a A$100 million fine.
"We recognise Qantas let down customers and fell short of our own standards," the carrier's ceo Vanessa Hudson said.
A court still must sign off on the settlement.
The ACCC's head, Gina Cass-Gottlieb, noted that the settlement included a promise from Qantas not to repeat the conduct.