US DoT to fine international trio

BTN News
Thursday, 06 June 2024

A month after the US Department of Transportation (DoT) told airlines they would have to pay refunds to passengers on significantly delayed flights, it says Lufthansa, South African Airways and KLM Royal Dutch Airways will pay US$900 million due to refunding failures during the Covid pandemic.


The companies will also be fined US$2.5 million in civic penalties.

The enforcement actions already have resulted in the largest airline fines in the Department’s history and nearly US$4 billion returned to passengers in refunds and reimbursements.  

“When a flight is cancelled or significantly changed, you shouldn’t have to fight with the airline to get your money back - and we’re holding airlines accountable when they fail to give passengers the refunds that they’re owed,” Transportation secretary Pete Buttigieg said.

Lufthansa will pay US$775 million in refunds, KLM US$113.3 million and South African Airways US$15.2 million.

US DoT to fine international trio

BTN News
Thursday, 06 June 2024

A month after the US Department of Transportation (DoT) told airlines they would have to pay refunds to passengers on significantly delayed flights, it says Lufthansa, South African Airways and KLM Royal Dutch Airways will pay US$900 million due to refunding failures during the Covid pandemic.


The companies will also be fined US$2.5 million in civic penalties.

The enforcement actions already have resulted in the largest airline fines in the Department’s history and nearly US$4 billion returned to passengers in refunds and reimbursements.  

“When a flight is cancelled or significantly changed, you shouldn’t have to fight with the airline to get your money back - and we’re holding airlines accountable when they fail to give passengers the refunds that they’re owed,” Transportation secretary Pete Buttigieg said.

Lufthansa will pay US$775 million in refunds, KLM US$113.3 million and South African Airways US$15.2 million.