AEA bows to pressure

BTN News
Monday, 05 July 2010
The Association of European Airlines has stopped publishing details of "service quality" - punctuality and lost baggage stats - in which around 30 carriers were compared against each other.

"The disappearance of the tables is a bad thing because it provided an incentive for airlines to do better," said Simon Evans, chief executive of the Air Transport Users Council.

European media reports indicate almost everyone - including governments and consumer groups - wanted the service to stay.  Airlines did not.

AEA bows to pressure

BTN News
Monday, 05 July 2010
The Association of European Airlines has stopped publishing details of "service quality" - punctuality and lost baggage stats - in which around 30 carriers were compared against each other.

"The disappearance of the tables is a bad thing because it provided an incentive for airlines to do better," said Simon Evans, chief executive of the Air Transport Users Council.

European media reports indicate almost everyone - including governments and consumer groups - wanted the service to stay.  Airlines did not.